Cancellation, Return and Guarantee Policy
You can return products within 30 days of receipt. If you want to exchange a product, you need to return it and order the desired product. If you have received a wrong item, a defective product, or the shipment is incomplete, please follow the steps below as soon as possible. Some products are made to order and cannot be returned, this is indicated on the product page.
Often problems can be solved using our Installation and Troubleshooting Documentation. We offer a 2 years warranty on manufacturing defects for all products we sell through our webshop. Regular wear of parts, or misuse of products is not covered by the warranty. For a detailed description, you can view our Terms and Conditions.
How to a claim or return products?
- Report your claim: https://portal.tameson.com/rma/apply
- You’ll receive a confirmation email with shipping instructions or you will be contacted by our technical support team.
- In case of returns or warranty: after receiving your products and inspecting them, a refund or new product will be issued within 30 days.
Detailed return conditions
- After you have received a confirmation for your claim, you will need to send the products as soon as possible, but no later than 30 days after you received the number.
- Returned products must be unused, undamaged and with original packaging and documentation. Grease or oil stains on documentation or packaging are regarded as damage.
- If a package or product is damaged, Tameson can choose to reduce or waive the refund.
- Do not affix stickers or tape on the original packaging or write any text on the product packaging.
- To avoid transport damage, please pack the items in an extra carton.
- A copy of the completed Return Form including claim number must be attached to the shipment.
- You are responsible for the cost of returning unless the fault lies with us. In the latter, report it to our customer service. They ensure that you can ship free of charge.
- The risk for the return lies with the customer. We therefore advise you to send the package by registered mail. In this case, you can claim a possible loss with your carrier.
- A refund will be processed as soon as possible but no later than 30 days. If the products are received by us in good condition, we will credit the paid price of the returned items.
Excluded from return are:
- Used or damaged items.
- Products with missing or damaged original packaging and documentation.
- Items that are not purchased via the webshop.
- Items that are not available in our online catalog or are made to order.
- Items with an indication that they cannot be returned.