Terms and Conditions

General Terms and Conditions of Sale for Consumers

General Terms and Conditions of Sale for Businesses

General Terms and Conditions of Sale for Consumers

Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Obligations of the consumer during the cooling-off period
Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof
Article 9 - TAMESON's obligations in the event of withdrawal
Article 10 - Exclusion of the right of withdrawal
Article 11 - The price
Article 12 - Conformity and warranty
Article 13 - Delivery and performance
Article 14 - Long-term transactions: duration, termination, and renewal
Article 15 - Payment
Article 16 - Complaints procedure
Article 17 - Disputes
Article 18 - Additional or deviating provisions
Article 19 - Amendment of the General Terms and Conditions of Sale

Article 1 - Definitions

1. Cooling-off period: the period during which the consumer can exercise their right of withdrawal;
2. TAMESON: TAMESON B.V., trading under the names Tameson, Magneetventielshop, Solenoidvalveshop, and provider of products and/or services at a distance.
3. Consumer: the natural person who is not acting in the exercise of a profession or business and enters into an agreement with TAMESON. If, upon or after the conclusion of the agreement, it appears that the products or services are being used for purposes that fall within a business or professional activity, TAMESON has the right to treat the agreement as a business agreement and to apply the 'General Terms and Conditions of Sale for Businesses'.
4. Day: calendar day;
5. Continuing performance contract: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
6. Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;
7. Distance contract: a contract whereby, within the framework of a system organized by TAMESON for the distance sale of products and/or services, up to and including the conclusion of the contract, exclusive use is made of one or more means of distance communication;
8. Means of distance communication: any means that can be used to conclude an agreement without the customer and TAMESON being together in the same room at the same time.

Article 2 - Identity of the entrepreneur

Registered address (not a visiting address):

TAMESON B.V.
Torenallee 20
5617BC Eindhoven
The Netherlands
Phone number: +31(0)40-7505795 (Mon-Fri 9am-5pm)
Email address: support@tameson.com
Chamber of Commerce number (Netherlands): 72902531
VAT identification number: NL859280263B01

Article 3 - Applicability

1. These general terms and conditions apply to every offer made by TAMESON and to every distance contract concluded between TAMESON and the consumer. Deviations from these terms and conditions are expressly rejected, unless they have been expressly confirmed in writing by the consumer and TAMESON.
2. TAMESON does not supply products or services to natural persons residing outside the European Union, including the United States, Canada, and Australia, who are acting outside the scope of their profession or business. Any order from these countries is considered a business transaction to which the "General Terms and Conditions of Sale for Businesses" apply, regardless of the nature of the order. Consumer protection under European regulations is expressly excluded for customers from these countries. TAMESON expressly reserves the right to cancel or terminate orders or agreements without giving reasons if it appears that these terms and conditions are not met, for example because the buyer falsely represents himself as a business customer or deliberately provides an incorrect or misleading delivery address.
3. Consumers outside the European Union expressly acknowledge that they are responsible for complying with all applicable local regulations and certification requirements applicable to the delivered products. The consumer fully indemnifies TAMESON against any damage, costs, or claims arising from non-compliance with local regulations and certification requirements.
4. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer by electronic means.
5. If TAMESON does not demand strict compliance with these general terms and conditions for a short or longer period of time, this does not affect TAMESON's right to demand immediate and strict compliance at a later date. The fact that TAMESON applies the terms and conditions flexibly does not give the consumer any rights.
6. All intellectual property rights of any nature whatsoever, including but not limited to products, services, advice, documents, materials, designs, sketches, and quotations, are vested in TAMESON and may therefore not be reproduced in any form without the express written consent of TAMESON.

Article 4 - The offer

1. If an offer is made subject to additional conditions, this will be expressly stated in the offer.
2. Offers or quotations are valid while stocks last.
3. If offers or quotations do not specify the period of validity, they shall, subject to the provisions of paragraph 2, be valid for no longer than 7 days.
4. TAMESON will endeavor to describe the products and/or services offered in a complete and clear manner. TAMESON is not bound by any errors or omissions in the offer.
5. The consumer is fully responsible for choosing a product for the intended application and for the correct use of products.
6. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:
   1. the price including taxes;
   2. any delivery costs;
   3. any costs for payment methods;
   4. the manner in which the agreement will be concluded and the actions required for this;
   5. whether or not the right of withdrawal applies;
   6. the method of payment, delivery, and performance of the agreement;
   7. the rate for remote communication;
   8. whether the agreement will be archived after it has been concluded and, if so, how it can be consulted by the consumer;
   9. the minimum duration of the distance agreement in the case of a long-term transaction.

Article 5 - The agreement

1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and meets the conditions set out therein. If this is not a distance agreement, the agreement is only concluded when TAMESON has confirmed the consumer's acceptance.
2. If the consumer has accepted the offer electronically, TAMESON will confirm receipt of the acceptance of the offer electronically.
3. If the agreement is concluded electronically, TAMESON will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, TAMESON will take appropriate security measures to this end.
4. Products remain the property of TAMESON until payment has been made by the consumer.
5. If advance payment has been agreed, TAMESON is entitled to terminate the agreement as long as payment has not yet been made by the consumer.
6. TAMESON may inform itself whether the consumer is able to fulfill his payment obligations, as well as of all facts and factors that are important for a responsible conclusion of the distance contract. TAMESON is entitled, without stating reasons, not to enter into the contract or to attach special conditions to its execution.
7. The consumer expressly agrees that, in the case of the provision of services, the provision may commence before the end of the cooling-off period.
8. The consumer has access to the following information via the website:
   1. TAMESON's contact details;
   2. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement that the right of withdrawal is excluded;
   3. information about guarantees and existing after-sales service;
   4. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration;

Article 6 - Right of withdrawal

For the delivery of products:

1. The right of withdrawal is only valid in the case of a distance contract.
2. TAMESON clearly states which products are not subject to the right of withdrawal. When purchasing products with a right of withdrawal, the consumer has the option to terminate the agreement without giving reasons within 30 days. This cooling-off period commences on the day of delivery of the product to the consumer or a third party designated by the consumer.
3. TAMESON may refuse an order for multiple products with different delivery times.
4. In the case of agreements for the regular delivery of products during a specific period, the cooling-off period commences on the day on which the consumer, or a third party designated by him, has received the first product.

For the delivery of services:

1. TAMESON clearly states on the website to which services the right of withdrawal does or does not apply. In the case of the provision of services, the consumer has the option to terminate the agreement without giving reasons within 30 days, starting on the day on which the agreement was concluded.

Article 7 - Obligations of the consumer during the cooling-off period

1. During the cooling-off period, the consumer shall handle the product and packaging with care. He shall only unpack the product to the extent necessary to determine the nature, characteristics, and functioning of the product. The product may not be tested or used for safety and hygiene reasons. The product and any accompanying documentation and packaging must not be damaged or contaminated. The starting point here is that the consumer may only handle and inspect the product as he would be allowed to do in a shop.
2. The consumer is liable for any reduction in the value of the product resulting from handling the product in a manner that goes beyond what is permitted in paragraph 1. By causing a reduction in the value of the product, the consumer cannot claim the right of withdrawal.

Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof

1. If the consumer exercises their right of withdrawal, they must notify TAMESON as soon as possible, but within the cooling-off period, in accordance with the instructions provided by TAMESON.
2. The product must be delivered to TAMESON or handed over to (an authorized representative of) TAMESON as soon as possible, but within 14 days of the day following the notification referred to in paragraph 1. This is not necessary if TAMESON has offered to collect the product itself. If the consumer fails to deliver the products to TAMESON in proper condition within the specified period, the right of withdrawal will lapse.
3. The consumer shall return the product with all accessories supplied, in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by TAMESON.
4. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
5. The consumer shall bear the direct costs of returning the product.
6. If the consumer has requested that the performance of a service commence during the cooling-off period, the consumer shall owe TAMESON an amount proportional to that part of the obligation that TAMESON has fulfilled at the time of withdrawal, compared to the full performance of the obligation.

Article 9 - TAMESON's obligations in the event of withdrawal

1. If TAMESON allows the consumer to notify it of withdrawal by electronic means, it shall send a confirmation of receipt upon receipt of this notification.
2. TAMESON shall reimburse the payments made by the consumer for the returned product. In doing so, TAMESON may deduct the delivery costs and any payment costs incurred, even if TAMESON did not pass these costs on in the original agreement. TAMESON shall pay the consumer within 14 days of the day on which it received the product.

Article 10 - Exclusion of right of withdrawal

TAMESON may exclude the following products and services from the right of withdrawal, but only if TAMESON has clearly stated this in the offer, at least in good time before the conclusion of the agreement:

1. Products or services that are not part of the offer on the websites.
2. Products or services for which it is stated that the right of withdrawal is excluded. These may, for example, be products or services offered at a discount or ordered at the consumer's request.
3. Products or services whose price is dependent on fluctuations in the financial market over which TAMESON has no influence and which may occur within the withdrawal period.
4. Service agreements, subject to the provisions of Article 5, paragraph 7, after full or partial performance of the service, unless otherwise agreed in writing with the consumer.
5. Products manufactured to the consumer's specifications, which are not prefabricated and are manufactured on the basis of the consumer's individual choice or decision, or which are clearly intended for a specific person;
6. Sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
7. The delivery of digital content other than on a tangible medium.

Article 11 - The price

1. The prices listed on the websites for products and services and rates for shipping or payment methods may be changed by TAMESON at any time.
2. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.
3. Contrary to the previous paragraph, TAMESON may offer products or services whose prices are subject to fluctuations in the financial market and over which TAMESON has no influence, at variable prices. This link to fluctuations and the fact that any prices quoted are target prices will be stated in the offer.
4. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
5. Price increases from 3 months after the conclusion of the agreement are only permitted if TAMESON has stipulated this and:
   1. they are the result of statutory regulations or provisions; or
   2. the consumer has the right to terminate the agreement with effect from the date on which the price increase takes effect.

6. The prices quoted indicate whether they include or exclude VAT.

7. For customers outside the EU, prices are exclusive of any applicable local taxes, import duties, customs charges, and other local levies. The consumer expressly acknowledges that these costs are entirely at their own expense and that they are responsible for complying with local regulations regarding the import and use of the products.

Article 12 - Conformity and Warranty

1. TAMESON respects mandatory legal warranty rights. Consumer rights apply only where consumer law is applicable. Where applicable, products may also be covered by a warranty provided by their manufacturer or supplier. If a manufacturer offers a longer warranty, this remains between the manufacturer and the consumer. TAMESON provides its own voluntary warranty only when this is clearly stated for a specific product or product line.
2. For products where TAMESON provides its own voluntary limited warranty (collectively, "Covered Products"), the following conditions apply. The warranty period may vary by product line and is always clearly stated on the product page or quotation. Products that are part of the TamesonPRO line have a voluntary limited warranty period of five (5) years from the date of purchase. For other products where TAMESON explicitly specifies a warranty period, the period stated for that product applies.
   1. TAMESON guarantees that, within the warranty period, the product is free from material and manufacturing defects under normal use, provided that the installation and maintenance instructions have been followed and normal storage conditions have been observed (storage refers to the condition in which the product is not used for its intended purpose). The warranty period commences on the date of purchase by the consumer. The warranty does not cover: wear and tear, corrosion, discoloration, and aging resulting from normal use and normal storage; damage resulting from incorrect and/or improper use or maintenance (including but not limited to wrong medium, cavitation, waterhammer, wrong voltage, exceed IP-rating, wrong filtration); damage caused to the product by external causes such as fire, water, steam, liquid, ice, incorrect application, dropping, neglect, misuse (including use contrary to the instructions provided by TAMESON) or abuse; consumables and replaceable parts. This warranty covers freedom from defects in materials and manufacturing and does not guarantee lifetime performance. Intensive or continuous operation may result in earlier end-of-life without constituting a defect. Customers are responsible for selecting products appropriate to their intended duty cycle and application.
   2. In the event of a valid warranty claim, TAMESON may, at its discretion, repair or replace the defective product, offer a refund of the original purchase price, or provide a partial refund proportional to the remaining expected product life if the product has been substantially used during the warranty period. Shipping and reimbursement of costs related to warranty claims are handled in accordance with applicable laws and regulations.
   3. Repair, replacement, or refund does not extend or renew the original warranty period. Returned products become Tameson property once replaced or refunded. The warranty expires at the end of the stated warranty term, counted from the original purchase date.
   4. This warranty is non-transferable and applies only between TAMESON and the original purchasing consumer. Any resale, transfer, or subsequent ownership of the product does not extend or renew the warranty or create any warranty rights for third parties.
   5. For large-volume, tailor-made, project-specific, non-webshop, or specially discounted orders, the voluntary warranty is generally not included and applies only if confirmed by Tameson in writing.
3. For customers outside the European Union, TAMESON sells its products exclusively "AS IS" and "WITH ALL FAULTS," unless expressly agreed otherwise in writing. To the maximum extent permitted by applicable law, TAMESON hereby expressly excludes all implied warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose. If implied warranties cannot be completely excluded under applicable law, TAMESON limits these warranties to the minimum period permitted by law. The consumer acknowledges that this provision meets the requirements of, among others, the US Magnuson-Moss Warranty Act and similar applicable regulations.
4. TAMESON guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement. TAMESON does not guarantee that the product is suitable for other than normal use. Consumers outside the Netherlands expressly acknowledge that products are only certified in accordance with applicable European regulations (such as CE marking) and that they are fully responsible for checking and ensuring that the use and/or application of the products comply with local regulations, standards, and certification requirements in the country of use or application. The consumer fully indemnifies TAMESON against any claims, damage, or costs arising from non-compliance with these local regulations, standards, or certification requirements.
5. TAMESON shall never be liable for any damage, including direct damage, indirect damage, consequential damage, loss of profit, loss of data or other special or incidental damage, arising directly or indirectly from or in connection with the use of products or services supplied by TAMESON. This exclusion of liability applies except insofar as the damage is the result of intent or gross negligence on the part of TAMESON. In that case, TAMESON's liability shall at all times be limited to the amount equal to the purchase price paid by the consumer for the product or service in question, or if lower, the maximum amount permitted under applicable law.
6. The consumer is obliged to carefully follow the product documentation provided by TAMESON. If the consumer fails to do so, any liability and warranty on the part of TAMESON for damage resulting from this shall lapse.
7. Customers outside the EU acknowledge and warrant that they are responsible for complying with all local laws and regulations, including but not limited to privacy laws (such as the California Consumer Privacy Act - CCPA) and rules regarding advertising and product descriptions (such as those of the US Federal Trade Commission - FTC). Customers indemnify TAMESON against any claim, liability, or damage arising from non-compliance with such laws and regulations.

Article 13 - Delivery and performance

1. TAMESON will take the greatest possible care in receiving and executing orders for products and in assessing requests for the provision of services.
2. The place of delivery shall be the address provided by the consumer. If the consumer has provided an incorrect delivery address, TAMESON shall not be responsible for any extended delivery period and additional costs as a result.
3. With due observance of the provisions of Article 4 of these general terms and conditions, TAMESON will execute accepted orders with due speed, but no later than within 30 days, unless a longer delivery period has been agreed. If delivery is delayed, or if an order cannot be fulfilled or only partially fulfilled, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to terminate the agreement without incurring any costs, but cannot claim any compensation from TAMESON.
4. In the event of termination in accordance with the previous paragraph, TAMESON will refund the amount paid by the consumer as soon as possible, but no later than 30 days after termination.
5. If delivery of an ordered product proves impossible, TAMESON will endeavor to make a replacement item available. This will always be done in consultation with the consumer.
6. The risk of damage and/or loss of products rests with TAMESON until the product is handed over to the carrier, a designated third party by the consumer, or the consumer himself, unless expressly agreed otherwise.
7. If an order consists of multiple products with different delivery times, TAMESON may ship the entire order based on the longest delivery time, unless expressly agreed otherwise.
8. TAMESON reserves the right to cancel or refuse orders without giving reasons if this is necessary to comply with applicable legislation or sanctions regimes (including EU, US, and UN sanctions). The customer guarantees that they are not located in, or (re)export products to, countries or entities under sanctions and indemnifies TAMESON against all liability arising from any breach of this provision.

Article 14 - Long-term transactions: duration, termination, and renewal

Termination

1. The consumer may terminate an agreement that has been entered into for an indefinite period and that extends to the regular delivery of products or services at any time, subject to the termination rules agreed upon for this purpose.
2. The consumer may terminate the agreements referred to in the previous paragraphs:
   1. terminate at any time and not be restricted to termination at a specific time or during a specific period;
   2. terminate at least in the same manner as they were entered into by them;
   3. always terminate with the same notice period as TAMESON has stipulated for itself.

Extension

1. An agreement entered into for a fixed period and which extends to the regular delivery of products or services may not be tacitly extended or renewed for a fixed period.

Duration

1. If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless fairness and reasonableness preclude termination before the end of the agreed duration.

Article 15 - Payment

1. Unless otherwise agreed, the amounts owed by the consumer must be paid within 14 days after TAMESON has confirmed the agreement.
2. TAMESON reserves the right to determine which payment methods are offered. TAMESON may offer the payment method after delivery, but reserves the right to refuse it without giving any reason.
3. If advance payment has been stipulated, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) before the advance payment has been made.
4. The consumer is obliged to immediately notify TAMESON of any inaccuracies in the payment details provided or stated.
5. In the event of non-payment by the consumer, TAMESON is entitled to charge the reasonable costs incurred in advance and communicated to the consumer.

Article 16 - Complaints procedure

1. Complaints about the execution of the agreement must be submitted to TAMESON within a reasonable time, fully and clearly described, after the consumer has discovered the defects.
2. Complaints submitted to TAMESON will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, TAMESON will respond within the period of 14 days with a notice of receipt and an indication of when the consumer can expect a more detailed answer.

Article 17 - Disputes

1. Agreements between TAMESON and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law.
2. The parties expressly agree that Dutch law is exclusively applicable and that Oost-Brabant District Court has exclusive jurisdiction. The consumer expressly and voluntarily waives any right to submit disputes to a court outside the Netherlands, including US courts, and waives the right to jury trials, class actions, or similar proceedings.
3. To the extent permitted under applicable law, consumers hereby expressly waive the right to participate in collective actions, class actions, or similar proceedings.
4. If any provision of these terms and conditions is found to be invalid under applicable law, the remaining provisions shall remain in full force and effect.

Article 18 - Additional or deviating provisions

1. Any additional provisions or provisions deviating from these general terms and conditions must be laid down in writing in such a way that they are accessible to the consumer.
2. In the event of translation of these terms and conditions, the Dutch version shall prevail. TAMESON provides translations for information purposes only.

Article 19 - Changes to the general terms and conditions

1. TAMESON reserves the right to amend these general terms and conditions at any time. Returning consumers should therefore review the general terms and conditions again when visiting the websites and entering into a new agreement.
2. These General Terms and Conditions replace all previous versions.

Last amendment: June 20, 2025

General Terms and Conditions of Sale for Business Customers

Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - Offers and agreements
Article 5 - Prices and payment
Article 6 - Conformity
Article 7 - Warranty
Article 8 - Delivery and delivery times
Article 9 - Cancellation of an order
Article 10 - Retention of title
Article 11 - Liability
Article 12 - Complaints
Article 13 - Force majeure
Article 14 - Applicable law and disputes
Article 15 - Amendment of the General Terms and Conditions of Sale

Article 1 - Definitions

1. Parties
   1. TAMESON: TAMESON B.V. and any company directly or indirectly affiliated with it, including those operating under the names Tameson, Magneetventielshop, Solenoidvalveshop, and users of these general terms and conditions.
   2. Customer: the legal entity or company that enters into an agreement with TAMESON or to whom TAMESON has issued a quotation to which these general terms and conditions apply.
2. Day: calendar day;
3. Continuing performance contract: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
4. Distance contract: a contract whereby, within the framework of a system organized by TAMESON for the distance sale of products and/or services, up to and including the conclusion of the contract, exclusive use is made of one or more means of distance communication;
5. Means of distance communication: any means that can be used to conclude an agreement without the consumer and TAMESON being in the same place at the same time.

Article 2 - Identity of the entrepreneur

Business address (not a visiting address):

TAMESON B.V.
Torenallee 20
5617BC Eindhoven
The Netherlands
Phone number: +31(0)40-7505795 (Mon-Fri 9am-5pm)
Email address: support@tameson.nl
Chamber of Commerce number (Netherlands): 72902531
VAT identification number: NL859280263B01

Article 3 - Applicability

1. These general terms and conditions apply to all quotations, offers, and agreements of TAMESON. Deviations from these general terms and conditions are expressly rejected, unless the parties have expressly agreed otherwise in writing.
2. The customer's acceptance without comment of a quotation or order confirmation referring to these general terms and conditions constitutes agreement to the application of these general terms and conditions.
3. If TAMESON does not demand strict compliance with these general terms and conditions for a short or longer period of time, this does not affect TAMESON's right to demand immediate and strict compliance at a later date. The fact that TAMESON applies the terms and conditions flexibly does not give the customer any rights whatsoever.
4. Void or voidable provisions shall not affect the validity and force of the remaining provisions. The void or voidable provision(s) shall be replaced by new, legally permissible provision(s) that are in line with the purpose and meaning of the void or voidable provision(s).
5. Situations not covered by these general terms and conditions, or where there is uncertainty, shall be assessed in accordance with the spirit and purpose of these general terms and conditions.

Article 4 - Offers and agreements

1. Offers or quotations are non-binding and valid while stocks last.
2. If offers or quotations do not state the period of validity, they shall, subject to the provisions of paragraph 1, be valid for no longer than 7 days. Offers and quotations cannot be accepted with changes.
3. TAMESON cannot be held to its offer or quotation if it contains an obvious error or clerical error.
4. The agreement between the customer and TAMESON is concluded after the customer has accepted an offer which has subsequently been confirmed in writing by TAMESON, or because TAMESON has commenced the performance of the agreement with the express consent of the customer.
5. A confirmed order may be amended by means of a written description of the amendments. Amendments are only binding if they have been confirmed in writing by TAMESON. Amendments may affect the agreed or expected time of delivery. The customer accepts such delays in advance.
6. TAMESON may investigate the customer's creditworthiness. If this investigation raises doubts about the customer's ability to meet their payment obligations, TAMESON is entitled to refuse the agreement or to attach further conditions to it.
7. TAMESON will endeavor to provide clear information about the properties and characteristics of the products and/or services offered. Errors and/or mistakes in the offer are not binding on TAMESON. The customer is fully responsible for the choice of a product and/or service for the intended application, as well as for the correct use of products and/or services.

Article 5 - Prices and payment

1. The prices quoted by TAMESON indicate whether they include or exclude VAT. The prices for any transport costs, payment costs, or other service costs are clearly stated. Any costs to be incurred in connection with the agreement, such as import costs, are not included in the prices quoted. These costs will be shown separately and agreed in advance.
2. For customers outside the European Union (EU), all prices quoted are exclusive of taxes, import duties, customs charges, and other levies imposed by the country in which the customer is established. The customer expressly acknowledges that these costs are entirely at their own expense and that they are responsible for complying with all applicable national regulations regarding the import, use, and certification of the products.
3. If, after the conclusion of the agreement and before the agreed delivery date, the prices of auxiliary materials, raw materials or parts, wages or any other price-determining factors have changed, TAMESON is entitled to adjust the price accordingly. TAMESON will endeavor to inform the customer of this as soon as possible and/or propose an alternative.
4. Price increases resulting from additions and changes to the agreement are entirely at the expense of the customer.
5. By placing an order via a TAMESON webshop, the customer enters into a payment obligation.
6. TAMESON is entitled to determine which payment methods TAMESON offers to the customer.
7. TAMESON is entitled to require an advance payment from the customer prior to the execution of the agreement.
8. Invoices must be paid within 14 days of the invoice date without suspension or set-off, unless otherwise indicated in writing by TAMESON. Payment shall be made in the currency stated on the invoice by deposit or transfer to a bank or giro account designated by TAMESON, unless otherwise agreed in writing.
9. If the customer has not paid within the period stated on the invoice, TAMESON is entitled, without further notice of default and without prejudice to its other rights, to charge the customer the statutory commercial interest pursuant to Article 6:119a of the Dutch Civil Code from the due date of the invoice until the date of full payment. Payments made by the customer shall always be deemed to be first applied to the payment of the interest and/or costs owed and then to the payment of the longest outstanding claim, even if the customer states otherwise when making the payment.
10. If the customer is in default or fails to fulfill its payment obligations, all reasonable costs incurred in obtaining payment, both in and out of court, shall be borne by the customer. In any case, the customer shall owe collection costs in the event of a monetary claim.
11. If TAMESON deems it necessary, TAMESON has the right to require the customer to immediately provide (additional) security in a form to be determined by TAMESON and/or to pay an advance. If the customer fails to provide the requested security, TAMESON is entitled, without prejudice to its other rights, to immediately suspend further performance of the agreement and all amounts owed by the customer to TAMESON for any reason whatsoever shall become immediately due and payable.
12. In the event of liquidation, bankruptcy, or suspension of payments by the customer, TAMESON's claims and the customer's obligations towards TAMESON shall become immediately due and payable, and TAMESON shall be entitled to suspend its obligations under the agreement immediately and without further notice.

Article 6 - Conformity

1. TAMESON will endeavor to ensure that the delivered goods comply with the agreement. TAMESON does not guarantee that the product is suitable for anything other than normal business use. The product will comply with the description provided by TAMESON and the legal provisions and government regulations in force on the date of the agreement.

2. Customers outside the European Union expressly acknowledge that they are fully responsible for compliance with all applicable national and local regulations and certification requirements applicable to the delivered products, including but not limited to UL certification in the United States. TAMESON does not guarantee this, and the customer therefore indemnifies TAMESON against any liability arising from non-compliance with such regulations and certification requirements.

3. The customer is obliged to follow the (safety) regulations and instructions of TAMESON and/or the manufacturer at all times. TAMESON cannot guarantee the reliability of products if these regulations and instructions are not properly followed.

4. TAMESON reserves the right to cancel or refuse orders without giving reasons if this is necessary to comply with applicable legislation or sanctions regimes (including EU, US, and UN sanctions). The customer guarantees that it is not established in, or does not (re)export products to, countries or entities subject to sanctions and indemnifies TAMESON against all liability arising from any breach of this provision.

Article 7 - Warranty

1. Unless explicitly stated otherwise, the goods delivered by TAMESON are never subject to any warranty beyond the warranty that TAMESON itself has obtained from those from whom it has obtained the goods in question. For goods sold and delivered with a manufacturer's, importer's, or wholesaler's warranty, therefore, only the warranty provisions set by these suppliers apply. If a manufacturer, importer, or supplier provides its own warranty, this warranty applies directly between that party and the customer, and does not create any obligation for TAMESON beyond what is required by law or expressly agreed in writing. Any additional warranty by TAMESON applies only when this has been explicitly stated for a specific product or product line or expressly agreed in writing in advance.
2. Where TAMESON provides its own voluntary limited warranty on products (collectively, "Covered Products"), the following conditions apply. The warranty period may vary by product line and is always clearly stated on the product page, quotation, or written agreement. Products that are part of the TamesonPRO line have a voluntary limited warranty period of five (5) years from the date of purchase. For other products where TAMESON explicitly specifies a warranty period, the period stated for that product applies.
3. Voluntary limited warranty conditions
   1. This voluntary warranty covers freedom from defects in materials and manufacturing and does not guarantee lifetime performance. Intensive or continuous operation may result in earlier end-of-life without constituting a defect. Customers are responsible for selecting products appropriate to their intended duty cycle and application.
   2. The warranty does not apply to wear and tear, corrosion, discoloration, or ageing resulting from normal use or storage, nor to damage caused by incorrect maintenance, improper installation (including but not limited to wrong medium, cavitation, waterhammer, wrong voltage, exceed IP-rating, wrong filtration), or external influences (such as fire, water, steam, liquid, ice, incorrect application, dropping, neglect, misuse, or abuse), or to consumables and replaceable parts (including, but not limited to, sealings, electric coils, filters, and batteries).
   3. In the event of a valid warranty claim, TAMESON may, at its discretion, repair or replace the defective product, offer a refund of the original purchase price, or provide a partial refund proportional to the remaining expected product life if the product has been substantially used during the warranty period.
   4. Repair, replacement, or refund does not extend or renew the original warranty period. The warranty always expires at the end of the stated warranty term, counted from the original purchase date. Returned products become Tameson property once replaced or refunded.
   5. For large-volume, tailor-made, project-specific, non-webshop, or specially discounted orders, the voluntary warranty is generally not included and applies only if confirmed by Tameson in writing.
   6. This warranty is non-transferable and applies only between TAMESON and the original purchasing customer. Any resale, transfer, or subsequent ownership of the product does not extend or renew the warranty or create any warranty rights for third parties.
   7. All other provisions, exclusions, and limitations of this Article apply equally to Covered Products. The customer is responsible for returning the goods to TAMESON in the Netherlands. Return shipping and any related reimbursement are handled in accordance with applicable laws and the agreed terms of sale.
4. All claims under any warranty shall lapse if the customer, either themselves or through third parties, carries out repairs or modifications to the delivered goods without TAMESON's consent.
5. The following applies to customers outside the European Union:
   1. Unless expressly stated otherwise in writing, TAMESON sells its products explicitly "AS IS" and "WITH ALL FAULTS." TAMESON hereby excludes, to the fullest extent permitted by applicable law, all implied warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
   2. If and only to the extent that implied warranties cannot be completely excluded under applicable law, the duration of such implied warranties shall be limited to the minimum period permitted by law.

Article 8 - Delivery and delivery times

1. TAMESON will take the greatest possible care in handling the customer's order and in executing that order. Delivery times are approximate and are never binding.
2. If the agreement stipulates that TAMESON will organize the transport of the goods to the customer, the order will be delivered to the address provided by the customer when placing the order. Any additional costs incurred as a result of an incorrect address being provided are entirely at the expense of the customer.
3. The risk relating to the goods to be delivered shall pass to the customer at the moment the goods are handed over to the carrier designated by TAMESON or directly to the customer. Any transport damage must be reported to TAMESON in writing immediately upon receipt by the customer.
4. TAMESON will, in principle, proceed with the order within 7 days of receipt, unless a different delivery period has been agreed. If the order is further delayed or becomes permanently impossible, the customer will be notified as soon as possible. TAMESON will then, in consultation with the customer, refund the amount paid to the customer as soon as possible, but no later than 30 days after termination.
5. If it has been agreed that the customer is responsible for transport, he must call off the purchased products on the date and at the location specified by TAMESON. If the products are not called off in time, TAMESON will store them at the expense and risk of the customer.
6. The customer is not entitled to compensation for damage resulting from exceeding the delivery time, regardless of the cause.
7. The customer is prohibited from refusing delivery of the products. All costs and damages resulting from such refusal shall be entirely at the expense and risk of the customer.
8. TAMESON has the right to deliver in parts. TAMESON is then entitled to invoice the customer for each partial shipment and to demand payment for it.

Article 9 - Cancellation of an order

1. TAMESON reserves the right to cancel an order (or part thereof) from the customer by means of a written notification to the customer. In the event of cancellation by TAMESON, TAMESON will refund any amount paid to the customer as soon as possible, but no later than 30 days after the cancellation.
2. The customer may cancel an agreement in writing before the agreed delivery date. The customer shall then be obliged to compensate TAMESON for any damage suffered by TAMESON as a result of the cancellation.
3. After delivery, cancellation or return of the delivered goods is not possible, unless the parties agree otherwise.

Article 10 - Retention of title

1. All goods delivered to the customer, including parts and other materials, remain the property of TAMESON until all amounts owed by the customer to TAMESON (including interest and costs) have been paid.
2. As long as the ownership of the delivered goods has not been transferred to the customer, the customer is not authorized to dispose of the goods in any way other than in accordance with normal business operations and/or the normal destination of the products.
3. If the customer fails to fulfill any obligation towards TAMESON, and furthermore in the event of termination of the agreement for any reason whatsoever, TAMESON shall be entitled to take back all goods subject to the above retention of title without prior notice of default or judicial intervention, while the customer shall be obliged to return the goods to TAMESON carriage paid upon first request, all without prejudice to TAMESON's right to full compensation in accordance with these terms and conditions and the statutory provisions.
4. All intellectual property rights of any nature whatsoever, including but not limited to products, services, advice, documents, materials, designs, sketches, and quotations, are vested in TAMESON and may not be reproduced in any form without the express written consent of TAMESON.

Article 11 - Liability

1. The customer is obliged to thoroughly inspect the goods for defects and damage (including transport damage) immediately after delivery. If, after actual delivery of the products delivered by TAMESON, defects and/or errors appear, the customer is obliged to notify TAMESON in writing within 7 days of delivery. The customer loses its right to complain to TAMESON if it fails to do so within the period of 7 days.
2. If TAMESON is liable, that liability is limited to what is stipulated in this provision.
3. TAMESON shall never be liable for damage that is the direct or indirect result of:
   1. force majeure, as further described in these terms and conditions;
   2. acts or omissions of the customer, its subordinates, or other persons employed by or on behalf of the customer;
   3. improper use of the goods delivered by TAMESON;
   4. the provision of incomplete or incorrect information by the customer.
4. Except in cases of gross negligence or intent, TAMESON shall in no event be liable for indirect damage, consequential damage, business damage, loss of profit, loss of data, lost savings, reputational damage or other indirect or special damage, regardless of the legal basis on which the claim is based and regardless of whether TAMESON was aware of the risk of such damage.
5. If TAMESON's liability for damage to the customer must be accepted, the liability shall be limited to a maximum of the amount of the price agreed for that agreement, or at least the part of the agreement to which the damage relates.
6. All products delivered by TAMESON are certified in accordance with European standards (CE), unless expressly agreed otherwise in writing.
   1. Products are explicitly sold without certifications for countries outside the EU, including UL certification for North America, CSA, FCC, G-Mark, UKCA, or other markings.
   2. The customer acknowledges that products are only specifically certified according to European standards (CE) and may not comply with national or local certifications in the country of destination.
   3. The customer assumes full responsibility for compliance with national and local certification, marking, and safety requirements and expressly indemnifies TAMESON against any liability arising from the use, installation, or application of the products that do not comply with these requirements.

7. The customer indemnifies TAMESON against all claims from third parties in any way related to this agreement.

8. Customers outside the EU acknowledge and warrant that they are responsible for complying with all national and local laws and regulations, including but not limited to privacy laws (such as the California Consumer Privacy Act - CCPA) and rules regarding advertising and product descriptions (such as those of the US Federal Trade Commission - FTC). Customers indemnify TAMESON against any claim, liability, or damage arising from non-compliance with such laws and regulations.

Article 12 – Complaints + Expiration Dates

1. If TAMESON determines that the customer has made a justified and timely complaint in accordance with Article 11(1) of these general terms and conditions, TAMESON shall have the choice between:
   1. adjusting the rate charged;
   2. replacing or repairing the delivered product free of charge;
   3. taking back the product against refund of the price paid by the customer.
2. Complaints do not entitle the customer to demand termination of the agreement or to suspend or offset payment in whole or in part.
3. Any legal claim or right of action on the part of the customer shall lapse 3 months after the customer has lodged a complaint regarding an agreement or, if earlier, 6 months after delivery of the goods in question to the customer.

Article 13 - Force majeure

1. In these general terms and conditions, force majeure is understood to mean, in addition to what is understood in this regard in law and case law, all causes, foreseen or unforeseen, beyond TAMESON's control, as a result of which TAMESON is unable to fulfill its obligations, including strikes at TAMESON or at third parties. TAMESON also has the right to invoke force majeure if the circumstance preventing (further) performance of the agreement arises after TAMESON should have fulfilled its obligation.
2. TAMESON shall not be obliged to fulfill any obligation towards the customer in the event of force majeure as referred to in paragraph 1. TAMESON may suspend its obligations under the agreement for the duration of the force majeure. If this period lasts longer than two months, either party shall be entitled to terminate the agreement without being liable to pay compensation to the other party. If the above situation arises when the agreement has been partially performed, the customer shall be obliged to fulfill its obligations towards TAMESON up to that point. TAMESON shall be entitled to invoice the part already performed or to be performed separately. The customer shall be obliged to pay this invoice as if it were a separate agreement.

Article 14 - Applicable law and disputes

1. All agreements between TAMESON and the customer to which these general terms and conditions apply are governed by Dutch law, to the exclusion of the Vienna Sales Convention.
2. The parties expressly agree that Oost-Brabant District Court has exclusive international and national jurisdiction to hear disputes. The customer expressly and voluntarily waives any right to submit disputes to a court outside the Netherlands, including US courts.
3. The customer hereby expressly waives the right to participate in collective actions, class actions, or similar legal proceedings. This provision is fully enforceable and constitutes an explicit condition for entering into agreements with TAMESON.
4. If any provision of these terms and conditions is found to be invalid under applicable law, the remaining provisions shall remain in full force and effect.
5. In the event of translation of these terms and conditions, the Dutch version shall prevail. TAMESON provides translations for information purposes only.

Article 15 - Amendment of the general terms and conditions

1. TAMESON reserves the right to amend these general terms and conditions at any time. If the customer does not wish to accept an amendment, they may terminate the agreement with effect from the date on which the new terms and conditions come into force. Returning customers must review the general terms and conditions again when visiting the websites and entering into a new agreement.
2. These General Terms and Conditions replace all previous versions.

Last amendment: November 12, 2025